May 26 started fine. I was expecting a Cox cable technician to arrive in order to connect a new cable wire I had installed. I was wanting to move the location of my router and it required a wiring change.
Given the above screen shot I was ready between 1 and 3pm to receive the tech.
Unfortunately, my next communication with Cox went something like this:
It was looking like I wasn’t going to see a Cox technician today despite making an appointment and receiving text message confirmations.
I called Cox and spoke to a nice lady who could do absolutely nothing for me. She did offer to credit my bill. I accepted.
So, I went under the house to determine what I needed to do to properly hook up my new line. I bought the splitters and proceeded to do just that.
I received my bill…and no credit. Really.
Yesterday, I went around the house and gathered the cable boxes and wires and threw them in a bag. We’ll be returning them to Cox later this week.
I still have Cox internet….for now. AT&T is offering gigabit fiber in my neighborhood so I will be exploring that as an option.
Did I tell you that previously, a couple of years ago, Cox stood me up? And then proceeded to schedule another appointment without informing me? I got their attention when I tweeted to their service account.
No more tweeting to Cox. Cox is dead to me.